Trekmates Wanderer Lock Pole

We want you to be 100% happy with your purchase. If for any reason you are not happy with an item, we guarantee to exchange or refund within 30 days of purchase.

The item(s) must be in new, unused and unworn. The item must return to us with tags attached and in the original packaging. Please note we do not issue refunds on gift card orders.

We do not offer refunds if we suspect that any item(s) have been used or worn, are soiled, damaged or smell of smoke or any other odour.

• The exchange or refund will be processed once your goods are received into our Galway Store.
• Please note that it may take 7 working days for the refunds to show in your account.
• Refunds will be credited to your original method of payment when you return the item to us.
• Please note that delivery charges and returns costs are non-refundable.
• In the interests of hygiene we do not offer refunds on swimwear or underwear unless they are of unsatisfactory quality or unfit for purpose.
• Items must be unused and still have their original packaging and labelling attached. Any footwear returned to us must be in its original condition, including boxes and footbeds.

All returns must be sent with your name, address and order details to:

Web Returns
Portwest
20 High Street
Galway
Co. Galway
H91 N8F1

PLEASE NOTE - We do NOT offer FREE Returns. Returns must be arranged by the customer.

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. Registered post is strongly recommended when returning goods.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.  

To start a return, please refer to the docket enclosed in your package for instructions on how and where to send your package to. If you have any other questions or if you required any further assistance, please contact us at sales@theoutdoorshop.ie.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (personalized items) or swimwear with the plastic removed. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept refunds on clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that it may take 7 days to get it credited on your account.

For any queries on our return policy or if you require any assistance, please call us on +353 98 51718 or email on sales@theoutdoorshop.ie