Cancellations And Returns

Returns Information

We want you to be 100% happy with your purchase. We guarantee to refund any item you are not completely happy with within 30 days of purchase. 

  • The refund will be processed once your goods are received into our warehouse. Please note that it may take 7 working days for the refunds to show in your account. 
  • Refunds will be credited to your original method of payment when you return the item to us.
  • Please note that delivery charges and returns costs are non-refundable.
  • In the interests of hygiene we do not offer refunds on swimwear or underwear unless they are of unsatisfactory quality or unfit for purpose.
  • Items must be unused and still have their original packaging and labelling attached. Any footwear returned to us must be in its original condition, including boxes and footbeds.

All returns must be sent with your name, address and order details to:

Web Returns
Portwest
20 High Street
Galway
Co. Galway
H91 N8F1

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. Registered post is strongly recommended when returning goods.

For any queries, please give us a call on +353 98 51718 or email on sales@theoutdoorshop.ie

Extended Christmas Returns Period

We have extended our returns period for online purchases to make it easier for you to shop early for Christmas gifts.

Items purchased online can be returned or exchanged up to Friday 15th January 2021.